Refund policy
For user convenience this page is made available in multiple languages, but in case of any ambiguity or conflict between translations, the English version of the page shall prevail.
1. Policy
We hope you'll love your DragonSkin® Booties! If you are not satisfied with them, you may exchange them for free for a different size. or return them for a full refund within 30 days of the delivery date.
2. Return Conditions
- The booties must be returned with all parts and accessories so we can give full credit.
- The booties can be lightly used, but must not be damaged.
3. Size Exchanges
If you wish to exchange your booties for a different size, please email us at orders@mydragonskin.com with your order number, your shoe size, and what bootie size you would like as a replacement. We'll send you the replacement and provide a return label for you to send us back the original!
4. Return Instructions
- To start a return, you can connect with us at our email orders@mydragonskin.com with your order number and the reason for the return.
- If your request is approved we'll send you a label to ship us back the booties.
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Please pack the booties safely and securely in the original package (if possible), including all parts and accessories.
- You'll receive a notification from us when your return has been processed!
5. Refunds
Once we've received and inspected your return, we'll notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method no later than 7 days after we received the order.
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact our team immediately, so we can correct the issue. Items that became damaged as a result of normal wear and tear are not considered faulty.
7. Questions
If you have any questions about our policy or a specific return, email us at info@mydragonskin.com
8. Policy
Anyone who is determined to be taking advantage of this policy via repeated returns will be denied.