Money Back Guarantee
DragonSkin LLC Money Back Guarantee
*we can’t guarantee coverage on an individual foot, but from our testing, we estimate that stingray-resistant materials would cover 85% of a typical bootie. There is still a chance that a wearer gets stung, but if you do get stung while wearing our booties†, we'll give you your money back!
Policy Details-
Product Liability Disclaimer Awareness
- It is crucial for the user to understand the Product Liability Disclaimer, which outlines all the risks of getting stung even while wearing DragonSkin® Booties. This Money Back Guarantee does not assure the user that they will not get stung, but if they do, they will receive a refund according to the terms below:
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Geographical Limitation
- The Product Liability Disclaimer specifies that DragonSkin® Booties were tested exclusively with the Round Stingray species primarily native to Southern California and Baja California. Consequently, this Money Back Guarantee only applies to the use of DragonSkin® Booties in the Pacific Ocean, from Pt. Conception, CA, to Panama. If the sting occurs in waters outside of this region, the user is disqualified from this guarantee.
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Proper Use Requirements
- At the time of the sting, the user must be wearing DragonSkin® Booties as per the instructions:
- Both layers of the booties must be worn properly.
- The ankle strap must be securely fastened.
- The booties must not show excessive wear exposing areas of the foot.
- The user must not have been intentionally provoking stingrays, stepping on stingrays, or engaging in any other behavior common sense would preclude, such as intentionally walking into a mating pod of stingrays (where they are practically blanketing the ocean floor, and visually obvious).
- The user was stung through DragonSkin® Achilles Heels, as opposed to on another part of the body, including but not limited to:
- Shin, above the ankle/top of the booties
- Leg
- Back
- Arms
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Limitation to Impacted Pair
- This money back guarantee does not apply to the whole order. Rather, it applies to the individual pair of DragonSkin® Booties the user was stung through.
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Claim Procedure
- To claim the Money Back Guarantee, the user must email info@mydragonskin.com with a picture of the sting, and if visible, the mark the stingray barb left on the booties.
- User must return the booties to DragonSkin, so that we can inspect how the sting occurred. DragonSkin will provide a return label for the booties.
- A refund will be processed after receiving and inspecting the booties.
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Policy Misuse
- Any user that is determined to be abusing this policy can be denied a refund at the discretion of the DragonSkin team.