Refund policy
180-Day Stress- Free Guarantee
Stingrays are scary enough - you shouldn’t have to worry about the quality of your gear, too. We want you to feel completely confident in your purchase, and if something isn’t right, we’ll make it right — simple as that. That’s why every order is backed by our 180-Day Stress-Free Guarantee:
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Wrong size? We’ll exchange it for free.
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Product issue? We’ll replace it at no cost.
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Not satisfied? We’ll refund your money, no questions asked.
If you have any of these issues, or anything not listed here, please email us at kristel@mydragonskin.com or call/text us at 623-738-7051. If it’s within 6 months of your initial purchase, we will make it right at no cost to you. Past 6 months? Still let us know, we’ll do our best to work something out 🙂
1. Size Exchanges
If the size isn’t right, we’ll help you arrange a quick, free size exchange.
This applies whether:
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We accidentally sent the wrong size
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You ordered the wrong size by mistake
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You followed the sizing chart but the fit still isn’t what you expected
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You simply prefer a different fit
2. Damaged or Incorrect Items
We stand behind the quality of our booties. If something on your booties breaks, fails, or wears out unexpectedly within the first 6 months, we’ll replace them for free. Just reach out to us, and we’ll take care of it promptly.
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Your order number (if possible)
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A short description of the issue
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A photo showing the issue (if possible)
3. Refunds
We’ll issue the refund within 1-2 business days on our end. After that, the bank typically takes 7-10 business days to return the funds to your original payment method
We stand behind our products and aim to treat every customer fairly. This policy is designed to make sure customers feel confident trying DragonSkin booties without having to worry about what will happen if they don’t like them. However, if we suspect a customer of fraud or abuse of this policy, such as systematic repeated purchases and subsequent refund requests, we reserve the right to deny such claims. That being said, to date, this has never happened. Our customers are generally trustworthy people, and we appreciate that 🙂